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FAQs

At Pottersway House Care Home, we’ve compiled a comprehensive list of frequently asked questions. These enquiries cover a wide range of topics, from financial choices to what daily life is like.

When you’re moving or assisting with a loved one’s move, finding accessible answers can be difficult. To make the transition process as simple as possible, all of our most frequently asked questions have been gathered in one location. If you’d like to discuss any of our questions in greater depth or if you have any we haven’t included, we invite you to contact our friendly team.

Care Questions

Yes, it’s regularly inspected by the Care Quality Commission to make sure our home continues to meet a high standard of care in all aspects of the home.

All of our care plans are tailored to each individual and are assessed regularly, ensuring that they continue to fulfil all residents needs and requirements, especially if a resident’s care needs change. Within our home, we recognise that health and wellbeing needs change over time, therefore, our care is always tailored to adapt to this. We work together with each resident and their family members to create these personalised care plans which are suited to them.

Residential care is where you’re supervised 24/7, especially if you need extra help and support with any personal care and/or mobility. Nursing care equally provides 24 hour care, yet more in a medical manor, from a registered nurse who is available day and night to provide medical care.

At Pottersway House Care Home, we support our residents’ overall wellbeing through outstanding levels of care provided to help alleviate daily stresses associated with personal care, mobility and/or medical care needs. We also support emotional, physical and mental wellbeing through all-inclusive facilitates and activities, providing residents with socialisation, new skills, new experiences and new hobbies. Overall, encouraging our residents to live their lives how they wish to.

Yes, we offer respite care and before admission we will evaluate a person’s care needs and assess how long someone should stay within our home. Respite care is suitable for those who have recently had an illness, injury or operation and can no longer return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved ones or for those who need a well-deserved break.

Yes, we provide palliative care for those who are in need of end of life care and we endeavour to make a person’s last days, weeks or months as comfortable as possible, extending our support to all loved ones during this time.

Facilities Questions

Yes, 100%, you want to ensure it’s the right decision.

This will be dependent on any allergies others may have within our home. We can discuss this together in more person if this is something of interest.

Yes, we encourage this for all prospective residents for at least 4 weeks, so they can experience what life will be like within our home before making the final decision to move in permanently.

We have an in-house hair salon, cinema room, communal and private dining rooms, activities programmes and a landscaped garden for residents to continue with their hobbies and interests.

We have a team of in-house chefs and kitchen staff who cater to all dietary needs with a varied seasonal menu to choose breakfast, lunch and dinner. Snacks and beverages are also available throughout the day and meals can be served in the dining area or within a residents room. Some residents choose to dine al fresco when the weather is on our side and others choose to spend their time in our private dining room with their loved ones.

We provide a range of activities from pet therapy, arts and crafts, film nights, pamper sessions, gardening, exercise sessions, games, quizzes, live entertainment and so much more; we’re always encouraging our residents to take part in group activities and events by our team of activity coordinators.

Yes, all of our bedrooms have access to a private en-suite wetroom.

Yes, we have a professional hairdresser that visits our salon regularly, providing residents with a range of hair services.

Yes, we encourage all of our residents to bring in their own furniture or personal items to make their rooms their own. Residents can make their room feel like their own by bringing in their own persona belongings like photographs, decorations and other small pieces of furniture and furnishings; the little additions make all the difference.

Finance Questions

All charges will be signed to the Care Agreement which will be cancelled immediately. Housing costs will be covered for up to 10 days after the death or until the room has been cleaned and cleared of any personal items. We understand this will be a difficult time, so we treat all parties with dignity.

Your accommodation, all meals, snacks and drinks as well as any activities or facilities you use whilst you’re here. Your fee will also include any hair appointments, beauty treatments and local excursions. Some additional medical services such as chiropody or dental care may incur within an additional fee.

There are different methods for paying care home fees.

If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care.

If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care.

In some cases, the individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

We’re here to help if this is the case, we can look at other finance options or relocate you to a smaller suite within the home.

This is where if your fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee. For example, a family member.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

All fees are reviewed annually and any changes will be advised at least 4 weeks in advance. The current fee uplift is effective in April each year. For more information on this, please don’t hesitate to get in touch with us today.

Rooms & Suites Questions

Personalised Care in a Welcoming Environment

Pottersway House Care Home offers a haven for those seeking exceptional care and a warm, welcoming environment. We cater to individual needs through a range of services like Residential Care and Dementia Care, and personalised care plans to ensure resident well-being.

Residents at Pottersway House enjoy an engaging lifestyle. We offer a diverse activities program, encourage community integration through outings, and empower residents to make choices about their daily lives. We believe in building meaningful connections and creating a vibrant community where everyone can thrive.