At Pottersway House, we are proud to have a team of compassionate staff who are experienced and dedicated to delivering first-class care. We strive to build strong relationships, treat each other with respect, and work hard as a team to ensure that all staff, residents, and relatives at Pottersway House Care Home feel heard and valued.
Rachel is our home manager here at Pottersway House. She has over 20 years of experience managing care homes and a background as a qualified nurse, and is passionate about making our home a place where residents feel truly cared for, valued and at ease. Building strong relationships with residents, families and staff is at the heart of her approach to ensure that everyone feels part of a supportive and welcoming community. She believes that luxury care is about much more than the setting, it’s about offering dignity and a personal touch every single day.
Sally is the newly appointed Clinical deputy manager at Pottersway House and brings with her a substantial amount of nursing experience in a variety of clinical settings; predominantly the NHS. Sally qualified as a registered nurse in 1997 and her professional journey to date has encompassed many senior positions including a nurse practitioner/site manager in an acute local trust, and an NHS ward manager on an acute renal ward leading a team of 60 staff. Sally encompasses and encourages the values we promote and always leads with kindness and compassion. On a more personal level, Sally loves good coffee, cats, and time spent with family and friends. She is also a keen walker and loves nothing more than climbing a hill or mountain on her days off.
Dawn Byrne is the Business Administrator at Pottersway House Care Home, bringing over 20 years of experience in the social care sector. She began her career in the travel industry, holding senior management roles before transitioning into care. Throughout her career in this sector, Dawn has gained valuable experience in a variety of roles, including Activities Co-ordinator, Social Care Manager, Recreation Manager and Front of House Manager. Dawn is passionate about supporting residents in leading fulfilling and happy lives at Pottersway House Care Home.
Andrew has over 25 years of experience in catering. 10 of which were in the care industry. He has worked in AA rosette standard restaurants and prides himself on bringing the fine dining element to the care home. He is passionate about creating the highest quality and standards for the residents whether they choose to dine in their room or our restaurant.
Andrew will offer residents a great mixture of menu choices from traditional British classics to world foods with unique flavours to tantalise the taste buds and will ensure there is always a plentiful supply of freshly baked biscuits and cakes for our residents to enjoy.
Michelle Butler began my career in the care sector at the age of 16 as a weekend carer, inspired by my mum’s career in healthcare. After completing my GCSEs, I worked full-time, progressing to senior healthcare roles. I later worked as a personal assistant for a patient with a spinal injury and then in domiciliary care. While working full-time as a support worker with individuals with autism and complex needs, I decided to pursue nursing. I reduced to part-time to complete a three-year nursing degree. Overall, I have 21 years of experience in healthcare, including 6 years as a qualified registered adult nurse.
Jonathan has been qualified as a Mental Health Nurse for 15 years and gained many clinical skills. He specialises in elderly and dementia nursing care and his belief is if we focus less on our own needs and more on our abilities, we can be proud of what we achieve. He is looking forward to providing exceptional care to our residents around the clock.
Jane is a highly experienced Registered Adult Nurse with over 20 years of nursing experience, dedicated to delivering safe, effective, and compassionate care. She has spent 16 years working within the NHS, where she gained extensive clinical experience caring for adults with a wide range of health needs.
During her time in the NHS, she developed strong skills in assessment, care planning, clinical leadership, and multidisciplinary working, always maintaining a person-centred approach to patient care. For the past four years, Jane has been a valued member of the Care Community, where she has continued to build on her clinical expertise and leadership capabilities. During this time, she spent two years serving as a Duty Manager, providing operational oversight, supporting staff teams, ensuring compliance with care standards, and promoting the delivery of high-quality care.
For the last 12 months, Jane has worked at Pottersway House as a Registered Adult Nurse, where she is committed to enhancing the wellbeing and quality of life of residents through compassionate, evidence-based nursing care. She is passionate about supporting individuals to achieve the best possible outcomes while fostering a positive, supportive environment for residents, families, and colleagues
Chanelle Fawcett is a Senior Care Assistant with three years of experience in the care sector and a strong educational background in Health and Social Care. I hold NVQ Level 2 and 3 qualifications and aim to continue developing my skills towards NVQ Level 5. I take pride in creating a welcoming and comfortable environment while delivering outstanding, person-centred care.
Michaela Rigby has been in the care industry for 20 years. She started in the sector as a kitchen assistant and care assistant and progressed to senior care and unit manager. She has gained qualifications such as her NVQ Level 3 and qualifications in end-of-life and dementia care. Michaela ensures that the residents in our care will have a fulfilled and meaningful life.
Liam is our experienced Senior Nourish Lead, bringing many years of valuable care, leadership, and senior-level experience to the team. He originally transferred to us from another home within the company, bringing with him a wealth of knowledge and experience gained throughout his career in care.
Over the years, Liam has developed extensive experience supporting residents, working alongside colleagues and providing guidance and leadership within the home. His calm, caring approach and commitment to high standards make him a valued member of the team.
As Senior Nourish Lead, Liam plays an important role in promoting residents’ wellbeing, dignity and quality of life, helping to ensure that everyone receives care that is individual to their needs and preferences. His years of experience, dedication and genuine passion for care continue to make a positive difference to both residents and colleagues.
Lucy Rushton is the Lifestyle Lead at Pottersway House Care Home. Starting her journey as a receptionist, she naturally progressed into her current role through her dedication and passion for resident wellbeing. Lucy is committed to creating engaging, joyful experiences that bring laughter and connection to daily life, while continuously developing new skills to enhance the care she provides.
Hi, I’m Amy
I have been an Activities assistant here at Pottersway since
April 2025 and have worked in the care sector for 25 years, working in different care homes, holding the roles of Care Assistant & Activities Assistant.
I enjoy all aspects of my job as no day is the same, I like spending valuable time with the residents, finding out what they like to do, whether it’s sitting & chatting, painting, drawing or going out & about on trips. It is nice to hear them talk about themselves.
I like assisting residents with day-to-day tasks, promoting independence & wellbeing, helping everyone feel that they are valued and offering a helping hand when needed. The most important thing is that the residents are treated with respect & as an individual, as everyone is different.
Dianne has been working in the care sector since 1998. First, she was a Care assistant for 12 years and gained her NVQ 2 and NVQ 3 before going on to become a head housekeeper and has an award in infection control following a 2-week course. She has now been a head housekeeper for 15 years in different care homes and is excited to ensure Pottersway House is a tidy and safe environment where our residents can thrive.
Yvonne joined us after working as a care assistant in care homes/hospitals for over 20 years. She also has extensive knowledge in customer care but moved into the receptionist role 5 years ago and loves helping residents lead an exciting, fun and safe life.
Karen joined our team in June 2026 and has over 25 years of experience in reception roles across the hospitality, leisure and care sectors. Alongside this, she has worked as an alternative therapist and is passionate about supporting residents’ wellbeing.
She offers Reiki and Meditation sessions to residents, helping to promote relaxation, reduce stress and anxiety, and improve emotional well-being. Meditation can also support better sleep, increased awareness and a greater sense of calm.
She finds her role incredibly rewarding and takes great pride in making a positive difference to the lives of our residents.
Scott started hiscareer in the motor industry and has worked across sales, service, and aftercare before running his own mobile mechanics business from 2018 until 2022, when he moved into the care industry. He has been head of maintenance in care for several years. Since being in care, he has found his new love and passion. He enjoys what he does and will always try to go above and beyond for residents and families
